Welcome to Best Star Group, operated by Best Star group ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this policy carefully. By using the App, you agree to the practices described here.
We collect the following categories of personal information:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, display name, profile photo | Account creation & identification |
| Contact Data | Email address, phone number | Communication & authentication |
| Account Credentials | Google OAuth token (we do not store passwords) | Secure sign-in |
| Profile Data | Address, date of birth, nationality | Rental eligibility verification |
| Document Data | Driving licence photo | Identity & eligibility verification |
| Booking Data | Pickup/drop-off locations, rental dates, vehicle selection, special requests | Service fulfilment |
| Transaction Data | Booking history, invoice records, total amounts | Billing & records |
| Device & Usage Data | FCM push notification token, app usage analytics | Notifications & app performance |
We collect information you provide directly (e.g., when you register, edit your profile, or make a booking) and information collected automatically when you use the App (e.g., device identifiers for push notifications).
We use your personal data to:
If you are located in the European Economic Area (EEA), we process your personal data on the following legal grounds:
We do not sell your personal data. We may share your information with:
Your data is stored on Google Firebase servers with industry-standard encryption in transit (TLS) and at rest. We implement access controls, authentication requirements, and security rules to protect your information.
Driving licence photos are stored in Firebase Cloud Storage and are accessible only to authorised administrators and the account holder.
No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
We retain your personal data for as long as:
When you delete your account, we remove your personal profile data within 30 days. Anonymised usage data and booking records required for legal compliance may be retained longer.
Depending on your location, you may have the following rights regarding your personal data:
You can exercise most rights directly in the App (Profile → Delete Account, or Profile → Edit Profile). For other requests, contact us at the email below.
We may send you push notifications about your bookings and service updates. You can disable push notifications at any time through your device settings. We will not send marketing communications without your consent.
Our App is not intended for children under 18 years of age (or the minimum legal age to enter into contracts in your jurisdiction). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
Your data may be processed in countries outside your own, including the United States, where Google's servers are located. By using the App, you consent to such transfers. We ensure appropriate safeguards are in place in accordance with applicable law.
We may update this Privacy Policy from time to time. We will notify you of significant changes via in-app notification or email. The updated policy will be posted on this page with a new effective date. Continued use of the App after changes constitutes acceptance.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: